Terms of Service

1. Acceptance of Terms

By accessing or using the ElderCare Companion platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

ElderCare Companion is a home care agency management platform that provides GPS-verified attendance tracking, digital medication administration records (MAR), care plan management, incident reporting, family portal access, and compliance reporting tools.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. Accounts are assigned roles (Administrator, Caregiver, Family Member) with corresponding access levels.

4. Subscription & Billing

The Service is offered under tiered subscription plans:

• Starter — $149 CAD/month
• Pro — $349 CAD/month
• Enterprise — $899 CAD/month

Subscriptions renew automatically. You may cancel at any time before your next billing cycle. Refunds are handled in accordance with our refund policy. Pricing is subject to change with 30 days' notice.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Share account credentials or allow unauthorized users to access your account
• Upload malicious code, viruses, or harmful content

6. Data Ownership & Privacy

You retain ownership of all data you submit to the Service. We process your data as described in our Privacy Policy. We implement industry-standard security measures including AES-256 encryption, role-based access controls, and comprehensive audit logging to protect your data.

7. Health Information

The Service may be used to store and manage personal health information (PHI). You are responsible for ensuring that your use of the Service complies with applicable healthcare privacy laws, including PIPEDA and provincial health information legislation. We provide the technical safeguards to support your compliance obligations.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime or service interruptions beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, ElderCare Companion Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

10. Termination

Either party may terminate the agreement at any time. Upon termination, we will provide a reasonable period to export your data. We reserve the right to suspend or terminate accounts that violate these Terms.

11. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Nova Scotia.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact

For questions about these Terms, please contact us:

Email: legal@eldercare-companion.com
Web: Contact Form